Answers for every part of Iris

Iris is a platform built for NEMT operators. Connect, Bridge, and Growth are three software products that give providers, brokers, and health plans one clear view of dispatch, compliance, and billing, with AI built in where it counts, like the AI Receptionist that answers calls 24/7.

Connect is for transportation providers running their own dispatch, credentialing, and billing. Bridge is for brokers, health plans, and organizations overseeing more than one provider. Growth is the CRM and marketing toolkit providers use to win new contracts.

No. Iris is built around how your dispatch board already runs, not a generic transportation model. We work with your existing process and remove the manual work around it rather than forcing a new workflow.

Both. Iris pairs the platform with real people when you need them, whether that's running your dispatch board day to day or supporting your marketing, as an extension of the platform.

Pricing is tailored to your fleet size and which of Connect, Bridge, or Growth you need, so you only pay for the parts of the platform that fit your operation.

Most operators are up and running within a few weeks. We handle the setup around your existing trip data and driver credentials, so your team isn't rebuilding anything from scratch.

Iris Connect is built for transportation providers who need dispatch, credentialing, compliance, and billing in one system, without adding headcount.

Yes. Iris Connect generates claims straight from trip data in EDI, CMS-1500, and broker-specific formats, so you don't have to change how you bill.

Yes. Our dispatch team can run your board directly, trips, drivers, and calls, as an extension of Iris Connect. You keep the software when you want control and get a full team when you don't.

Most providers are live within a few weeks. We handle setup around your existing trip data and driver credentials, so your team isn’t rebuilding anything from scratch.

Iris Bridge is an enterprise network management system for brokers, health plans, and community health organizations that oversee more than one NEMT provider. It gives you trip oversight, claims administration, and performance visibility across your entire network.

No. Iris Bridge works with providers on Iris Connect and providers on other systems. Providers already on Connect sync automatically; others report trips and claims through Bridge directly.

Yes. Bridge accepts claims in EDI, CMS-1500, and broker-specific formats from every provider in your network, so you review everything from one queue.

Bridge tracks on-time pickups, no-show rates, and complaint trends by provider automatically from trip data, so underperformance shows up early instead of after a complaint.

Most networks are live within a few weeks. We can also run onboarding and credential checks for a large batch of providers alongside your staff.

Iris Growth is a built-in CRM and marketing toolkit for NEMT providers. It tracks facility and broker relationships, runs search ads and outreach campaigns, and keeps proposals and contracts organized in one place.

No. Growth is built for providers without a dedicated marketing team. If you want extra hands, our team can run search ads, outreach, and your website directly.

Yes. Growth shares your operation’s trip and provider data with Connect and Bridge, so the pitch you make to a broker matches what your dashboard actually shows.

Yes. Facility outreach campaigns are built for reaching hospitals, dialysis centers, and senior living facilities, and the CRM tracks every relationship through to a signed contract.

Most providers are live within a couple of weeks. We import your existing facility and broker contacts so your team isn’t starting the pipeline from zero.

Most sites launch within a few weeks, from initial design to a live, mobile-friendly site with online booking requests built in.

Yes. Google Business Profile setup and service area pages are part of every build, so you show up when people search for rides near them.

Yes. You can change your hours, service areas, or contact details yourself, without waiting on a developer.

Yes. We keep your site online, secure, and up to date, so you never have to think about it.

Yes. Your new site plugs straight into Iris Growth, so every booking request and facility inquiry lands in your CRM automatically.

Your Google Business Profile, local search ads and SEO, facility outreach campaigns, proposal and pitch materials, and referral partner marketing, all in plain-language monthly reports.

Google Business Profile and search ad changes usually show up within a few weeks. Facility outreach and referral relationships tend to build over a couple of months.

Marketing runs on top of your existing site. If you need a new one, pair it with our web development service so every ad has somewhere solid to land.

Yes. We write and send outreach campaigns to hospitals, dialysis centers, and senior living facilities on your behalf, built around how NEMT contracts actually get won.

No. We work month to month, and the reporting shows you exactly what your marketing spend is doing so you can decide what to keep running.

Set up a standing therapy or treatment schedule once, and Iris keeps booking the ride automatically every week, without your team re-entering it.

Yes. An AI voice receptionist and, if you need it, our own live dispatch team can take calls, confirm trips, and answer questions around the clock.

Yes. Brokers and health plans overseeing behavioral health transportation across several providers can use Iris Bridge for one dashboard on trips and claims.

Most providers are live within a few weeks. We set up your recurring schedules around your existing patient list, so nothing gets rebuilt from scratch.

Set up a schedule once, for example three sessions a week, and Iris keeps booking the ride automatically, without your team re-entering it every week.

Automated reminders reach patients before pickup, so a cancellation gets caught early enough for dispatch to fill the slot instead of running an empty seat.

Yes. Attendance and trip records are available in the format your broker or health plan asks for, without digging through spreadsheets.

Most providers are live within a few weeks. We build your recurring routes around your existing patient schedule, so nothing is rebuilt from scratch.

If you run your own transportation directly, Connect gives you dispatch and discharge coordination. If you work with multiple outside providers, Bridge gives you one dashboard across all of them.

Case managers can request a ride the moment a patient is cleared, and see driver assignment and arrival update in real time from their own screen.

Yes. Every discharge trip is logged automatically and ready for audit, so transportation never becomes a compliance gap.

Most health systems are live within a few weeks. We can also help staff high-volume discharge days directly through our dispatch team.

Yes. Standing weekly appointments and last-minute requests both run through the same booking board, so staff aren’t juggling two systems.

Driver credentials and incident reports are tracked automatically and stay current, giving staff and families peace of mind without anyone having to chase paperwork.

Yes. Our live dispatch team can take calls directly, book rides, and confirm pickups for residents who’d rather call than use an app.

Most communities are live within a few weeks. We set up recurring resident schedules around your existing calendar, so nothing is rebuilt from scratch.