Iris Connect
Dispatch, credentialing, and compliance in one system
Booking, live dispatch, and a driver app your team learns in a day, plus driver credentialing, broker audit readiness, and incident reporting, tracked automatically instead of chased down manually. AI-powered route optimization keeps trips moving, and automated billing keeps claims moving, without adding headcount.
Built For Providers
Everything your dispatch team actually needs
Iris Connect is built for transportation providers running NEMT trips every day, from single-vehicle operators to multi-county fleets.
Live dispatch board
Assign trips, track vehicles, and manage your driver roster from one screen your team already knows how to use.
AI route optimization
Routes plan themselves and adjust in real time as trips come in, cutting manual dispatch work without cutting service.
Driver app your team learns in a day
Drivers get trip details, navigation, and status updates on a simple app, no long training required.
AI voice receptionist
A trained voice agent answers every call, books trips, sends confirmations, and reminds riders before pickup, around the clock.
Credentialing & compliance
Driver credentials, vehicle inspections, and incident reports are tracked automatically, so nothing gets chased down manually.
Broker audit readiness
Pull the records a broker asks for in a click, instead of digging through folders the week of an audit.
Automated billing & claims
Claims generate straight from trip data in EDI, CMS-1500, and broker-specific formats, cutting denials and speeding up reimbursement.
Live dispatch team, on demand
Prefer to hand off the day-to-day? Our own dispatch team can run your board directly, as an extension of Iris Connect.
Our Impact
One Platform, a Clear Operational Picture
Live
Fewer Missed Trips
Automated confirmations and reminders cut no-shows and late cancellations before they cost you a trip.
Cleaner Compliance Records
Credentialing, incident reports, and audit documents stay current and ready to hand to any broker.
Claims That Get Paid Faster
Claims generate straight from trip data, so fewer get denied and reimbursement comes back sooner.
Room to Take on New Contracts
With dispatch and billing running on autopilot, your team has time to chase the next contract instead of paperwork.
Why Choose Iris Connect
Built Around How You Already Run Trips
Live Dispatch
Iris Connect keeps routing automatic until a trip needs a human, then a live dispatcher is already looking at the same board you are.
One board for scheduling, drivers, and billing, backed by a live team when it gets busy.
97%
On-time pickup rate for providers on Iris Connect
AI Built In, Not Bolted On
AI-powered route optimization and voice reception come standard with Iris Connect, plus automated billing that keeps claims moving, at no extra cost.
Software, Plus Real People
Keep full control running your own board, or hand it to our live dispatch team when you need extra hands.
One Clear View, Every Time
Dispatch, credentialing, and billing all pull from the same real-time trip data, so nothing gets out of sync.
Software, Plus Real People
Full dispatching services, including a live call center
Prefer to hand off the day-to-day? Our own dispatch team can run your board directly, trips, drivers, and phones, as an extension of Iris Connect. Software when you want control, a full team when you don't.
Built-In AI
AI that lowers the cost of running it. Built into Connect, Bridge, and Growth alike. Not a bolt-on, not an upsell.
35%
Less manual dispatch work
Routes plan themselves and adjust in real time as trips come in, cutting manual dispatch work without cutting service.
24/7
Always answering
A trained voice agent answers every call, books trips, sends confirmations, and reminds riders before pickup, around the clock, no added headcount.
2x
Faster reimbursement
Claims generate straight from trip data, EDI, CMS-1500, and broker-specific formats, cutting denials and speeding up reimbursement.
FAQ
Frequently asked questions
Iris is a platform built for NEMT operators. Connect, Bridge, and Growth are three software products that give providers, brokers, and health plans one clear view of the business, with AI built in where it counts, like the AI Receptionist that answers calls 24/7.
Iris Connect is built for transportation providers who need dispatch, credentialing, compliance, and billing in one system, without adding headcount.
Yes. Iris Connect generates claims straight from trip data in EDI, CMS-1500, and broker-specific formats, so you don't have to change how you bill.
Yes. Our dispatch team can run your board directly, trips, drivers, and calls, as an extension of Iris Connect. You keep the software when you want control and get a full team when you don't.
Most providers are live within a few weeks. We handle setup around your existing trip data and driver credentials, so your team isn’t rebuilding anything from scratch.
