Connect · Bridge · Growth
See your business as clearly as you run it. That's Iris.
Powered by AI. Backed by real people. One clear view of the business, and the hands to actually run it.
Explore Connect, Bridge & GrowthAbout Iris
Iris gives NEMT providers, brokers, and health plans one clear view of the business, with the software and support to actually run it.
Automated Dispatch & Billing
Routes and claims move without adding headcount
Credentialing & Compliance
Built in, not bolted on
Live Call Center
Available when you want a full dispatch team
White Glove Onboarding & Support
We know switching software is a big deal
Your dispatch board runs your business every day. We don’t expect you to hand that over and figure it out on your own. A real team walks alongside you from the first conversation through go-live, and stays reachable long after.
A dedicated onboarding specialist from day one
One person who learns your operation and stays with you through go-live, not a rotating ticket queue.
Your data, migrated for you
Trip history, driver records, and client information moved over accurately, so nothing gets lost in the switch.
Fleet and vehicle setup, done for you
Every vehicle categorized and configured correctly from day one, so dispatch is matching the right ride to the right vehicle from the first trip.
Hands-on training for every role
Drivers, dispatchers, and office staff each get training built around their actual job, not one generic manual for everyone.
Brokers and systems, connected for you
Your existing broker relationships and tools get set up and tested before you ever have to ask.
Support that doesn’t end at go-live
Your team stays reachable long after launch, for the question that comes up in week six, not just week one.
You’re not just getting software. You’re getting a team that’s there every step of the way.
Talk to Our Onboarding TeamOur Impact
One Platform, a Clear Operational Picture
Fewer Missed Trips
Automated confirmations and reminders cut no-shows and late cancellations before they cost you a trip.
Cleaner Compliance Records
Credentialing, incident reports, and audit documents stay current and ready to hand to any broker.
Claims That Get Paid Faster
Claims generate straight from trip data, so fewer get denied and reimbursement comes back sooner.
Room to Take on New Contracts
With dispatch and billing running on autopilot, your team has time to chase the next contract instead of paperwork.
What We Do
Everything your operation actually needs
Connect, Bridge, and Growth run the software, for the providers who run the trips, and the brokers and health plans who oversee them. Need extra hands too? Our team builds your website and runs your marketing.
Built-In AI
AI that lowers the cost of running it. Built into Connect, Bridge, and Growth alike. Not a bolt-on, not an upsell.
35%
Less manual dispatch work
Routes plan themselves and adjust in real time as trips come in, cutting manual dispatch work without cutting service.
24/7
Always answering
A trained voice agent answers every call, books trips, sends confirmations, and reminds riders before pickup, around the clock, no added headcount.
2x
Faster reimbursement
Claims generate straight from trip data, EDI, CMS-1500, and broker-specific formats, cutting denials and speeding up reimbursement.
Software, Plus Real People
Full dispatching services, including a live call center
Prefer to hand off the day-to-day? Our own dispatch team can run your board directly, trips, drivers, and phones, as an extension of Iris Connect. Software when you want control, a full team when you don't.
Pricing
Pricing that fits how you already operate
Pick the model that matches your business. Switch later if it stops fitting.
Invoice Match (Automated Reconciliation)
We match your current dispatch invoice, so switching to Iris costs you nothing extra to start.
- Automated invoice-to-trip matching
- Discrepancy flagging & alerts
- Exportable reconciliation reports
- Priority support during close
Per Trip (Usage-Based Flexibility)
Pay only for the trips you run. Straightforward pricing that scales with your volume, with no minimum commitment.
- Trip-level tracking & reporting
- Real-time status updates
- No minimum trip commitment
- Flexible scaling as volume grows
Per Driver (Predictable Team Pricing)
A flat rate per active driver, simple to budget against as your fleet grows.
- Unlimited trips per driver
- Driver performance dashboards
- Simple, predictable monthly cost
- Add or remove drivers anytime
Why Choose Iris
Built Around How You Already Run Trips
Live Dispatch
When a trip needs a human, a live Iris dispatcher steps in already knowing the route, the rider, and the driver.
Software you run yourself, or hand off to our team when you need extra hands.
97%
On-time pickup rate across the Iris network
AI Built In, Not Bolted On
AI-powered route optimization and voice reception come standard, plus automated billing that keeps claims moving, all at no extra cost.
Software, Plus Real People
Keep full control with Iris Connect, or hand your board to our live dispatch team when you need extra hands.
One Clear View, Every Time
Providers, brokers, and health plans all work from the same real-time trip and claims data.
FAQ
Frequently asked questions
Iris is a platform built for NEMT operators. Connect, Bridge, and Growth are three software products that give providers, brokers, and health plans one clear view of the business, with AI built in where it counts, like the AI Receptionist that answers calls 24/7.
Iris Connect is built for transportation providers who need dispatch, credentialing, compliance, and billing in one system, without adding headcount.
Iris Bridge is built for brokers, health plans, and community health organizations that need trip oversight, claims administration, and performance visibility across their provider network.
Yes. Iris generates claims straight from trip data in EDI, CMS-1500, and broker-specific formats, so you don't have to change how you bill.
Yes. Our dispatch team can run your board directly, trips, drivers, and calls, as an extension of Iris Connect. You keep the software when you want control and get a full team when you don't.
Our Blog
Latest Insights
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/Dispatch
July 22, 2026
5 Signs Your NEMT Dispatch Process Needs an Upgrade
Missed pickups and driver phone tag usually mean your dispatch board can’t keep up with your trip volume.
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/Compliance
July 10, 2026
What Brokers Actually Check During a NEMT Audit
Credentialing gaps and missing incident reports are the most common reasons providers fail broker audits.
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/Billing
June 28, 2026
Why NEMT Claims Get Denied and How to Fix It
Most claim denials come down to formatting, not eligibility. Here's what to automate first.
